Frequently Asked Questions

Everything you need to know about your Chicago sports gear and orders.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.

Are your products officially licensed?

Yes, every item we carry is 100% officially licensed by the MLB, NFL, NHL, NBA, or NCAA, ensuring you receive authentic team merchandise.

What is your return policy for game-day apparel?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or custom jerseys are final sale.

Do you offer international shipping?

Yes, we ship our sports gear worldwide. Shipping costs and delivery timelines vary by country and are calculated during the checkout process.

Can I pick up my online order at your brick-and-mortar store?

Absolutely! Select the 'In-Store Pickup' option at checkout to collect your order at our flagship location right across from the ballpark.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.